Privacy & data residency
How Seal handles your financial data — where it lives, who can see it, and what we will never do with it.
This is a plain-English summary, not the binding agreement. The terms in your Master Services Agreement govern.
Your data stays in Singapore
Seal's primary data store runs in the Singapore region (ap-southeast-1). Your ledger data, documents, and the records Seal generates are held in Singapore. Document storage is kept in the APAC region.
We do not use your data to train AI models — not ours, and not any third party's.
What we collect
- Ledger data you connect from Xero or QuickBooks Online, read into a single canonical ledger.
- Documents you upload or send to Seal (invoices, statements, source records).
- Identity-verification information collected for customer due diligence under the Corporate Service Providers Act 2024.
- Account and usage information needed to operate your workspace.
How we use it
Your data is used to deliver the service you've engaged Seal for: keeping your books reconciled, preparing filings, answering your questions, and producing your close packs. Every number Seal surfaces is traced back to its source in your own records.
Who can see it
Access is scoped to your workspace. Within Seal, a Singapore-licensed Chartered Accountant and the supporting pod review your work as part of delivering the service. We don't sell your data, and we don't share it with advertisers.
AI and your numbers
Seal uses AI to read documents and explain your finances in plain English, but the AI does not perform the arithmetic and cannot invent figures. Every number is computed by deterministic tools and source-linked. Your data is processed to serve you — never retained for model training.
Your rights under the PDPA
Seal operates in alignment with Singapore's Personal Data Protection Act. You can request access to, or correction of, your personal data, and you can export your data and terminate on the notice period set out in your agreement.
Contact
Questions about how your data is handled? Reach us at privacy@useseal.ai.
This page is a summary for transparency and does not itself create legal obligations. Your engagement letter and Master Services Agreement, together with applicable Singapore law, govern the handling of your data.